This list of prohibited and restricted content is not exhaustive, and is intended only as a guide.
Chooice reserves the right to determine what items can or cannot be listed on our site at any time. We may remove items that are not listed below if we decide they are offensive, in breach of our terms of use, or are in any other way a risk that we're not prepared to take.
Chooice reserves the right to request that sellers provide additional information or take other steps to meet compliance obligations. Failure to comply with this policy or our requests may result in a variety of consequences, including, but not limited to, removal of product listings, your payment being forfeited or your removal from Chooice (or any part of it).
We reserve the right to decline, approve or remove any product listing or store for any reason at any time, at our sole discretion, without notice or liability.
Chooice reserves its right to change this policy at any time. Unless stated otherwise, any change takes effect immediately. You are responsible for ensuring you are familiar with the latest policy. By using Chooice after this policy has been updated, you agree to be bound by the changed policy.
Appealing our decision
If your product listing or store has been suspended or removed for violating our policies and you feel it was a mistake, you can request a review by contacting us on support@chooice.co.nz
Report a listing
If you see something on Chooice that appears to violate this policy, you can report it to us by contacting support@chooice.co.nz
This Policy was last updated on 07/12/21
Buying or selling of the following is prohibited on Chooice:
Policy | Example | Chooice.co.nz | Chooice Facebook Group |
Vaccination cards Listings may not promote the buying or selling of vaccination passes or cards | Products that enhance or display vaccination information in another form outside of what is provided by the NZ Government e.g physical ID card, printed card, laminated card. | ✘ | ✘ |
Used or second-hand Listings may not promote the buying or selling of products that are used or are not brand new. | Second-hand or used goods that have not been upcycled to create a new or original product | ✘ | ✘ |
Upcycled jewellery, furniture or clothing that is a new or original product | ✓ | ✓ | |
Alibaba, Aliexpress, Wish Listings may not promote the buying or selling of products from Alibaba, Aliexpress, Ebay or similar. | Product purchased from Alibaba, Aliexpress, Wish or similar and sold as is with little to no change | ✘ | ✘ |
Product purchased from Alibaba, Aliexpress, Wish or similar and used to form a new or original product (e.g studs for earrings, clasps for necklaces) | ✓ | ✓ | |
Adult Content Content may not promote the buying, selling or use of adult products. | Products such as penis shaped soaps or chocolates, which do not focus on sexual pleasure or sexual enhancement | ✓ | ✓ |
Non-pornographic nude photography or products | ✓ | ✓ | |
Abstracted or cartoonish depictions, within reason | ✓ | ✓ | |
Sex toys | ✘ | ✘ | |
Sexual enhancement products | ✘ | ✘ | |
Sexually oriented adult products such as pornography, or used or worn underwear | ✘ | ✘ | |
Products that explicitly describe or display sex acts, sex organs, or other erotic behaviour for the sole purpose of sexual arousal or stimulation | ✘ | ✘ | |
Animals Listings may not promote the buying or selling of animals. | Animal cages, coups or houses | ✓ | ✓ |
Products for animal use such as toys, collars etc | ✓ | ✓ | |
Leather goods | ✓ | ✓ | |
Fur sourced from a New Zealand domestic species (like possum or rabbit) | ✓ | ✓ | |
Medicines and medical devices for animals | ✘ | ✘ | |
Veterinary or animal services | ✘ | ✓ | |
Any product or part originating from dogs, cats, or endangered or threatened animals such as leather, skin, hide, fur, wool or hair | ✘ | ✘ | |
Animal parts, including, but not limited to, bone, teeth, horn, ivory, taxidermy, organs, external limbs, secretions or carcasses | ✘ | ✘ | |
Products from animals intended for consumption, such as raw fish, meat or eggs | ✘ | ✘ | |
Live animals and livestock | ✘ | ✘ | |
Pets or domesticated animals | ✘ | ✘ | |
Hazardous goods and materials Listings may not promote the buying or selling of hazardous materials and substances. | Chemical pesticides and insecticides | ✘ | ✘ |
Asbestos, cyanide, chloroform and carbon tetrachloride | ✘ | ✘ | |
Corrosive substances | ✘ | ✘ | |
Flammable and combustible substances and products | ✘ | ✘ | |
Ingestible supplements Listings may not promote the buying or selling of prohibited ingestible supplements. Listings for supplements for human use must comply with the Dietary Supplements Regulations 1985. | Collagen | ✓ | ✓ |
Herbal extracts or oils | ✓ | ✓ | |
Vitamins | ✓ | ✓ | |
Libido or sexual performance | ✘ | ✘ | |
Protein bars and powders | ✓ | ✓ | |
Anabolic steroids | ✘ | ✘ | |
Human growth hormones | ✘ | ✘ | |
Weight-loss supplements | ✘ | ✘ | |
Jobs Listings may not promote job opportunities. | “Get rich quick” schemes | ✘ | ✘ |
Multi-level marketing opportunities | ✘ | ✘ | |
Direct or recruitment agencies | ✘ | ✘ | |
Alcohol Listings may not promote the buying or selling of alcohol. The Sale and Supply of Alcohol Act 2012 states that the sale of alcohol to the public or any member of the public requires a licence. | Books or DVDs about alcohol | ✓ | ✓ |
Alcohol-related items, including glasses, coolers and wine bottle holders | ✓ | ✓ | |
Sale of alcoholic drinks | ✘ | ✓ | |
Kits for making alcohol | ✘ | ✓ | |
Baked goods containing alcohol | ✓ | ✓ | |
Refurbished alcohol bottles e.g candles (but must not breach third party trademark or copyright) | ✓ | ✓ | |
Medical and healthcare products Listings may not promote medical products or services. | Lifestyle and fitness accessories, including watches | ✓ | ✓ |
Contact lenses and reading and prescription glasses | ✘ | ✘ | |
Bandages and braces for physical injuries | ✘ | ✘ | |
Testing kits for medical conditions or diseases | ✘ | ✘ | |
First-aid kits | ✘ | ✘ | |
Breast pumps | ✘ | ✘ | |
Ovulation and pregnancy tests | ✘ | ✘ | |
Cosmetic products and services, including dermal fillers, Botox and used cosmetics | ✘ | ✘ | |
Products, including food or drinks, that make health or medical claims | ✘ | ✘ | |
Infant and adult nutritional formula | ✘ | ✘ | |
No item for sale Listings may not promote news, humour or other content that does not offer any product for sale. | Donation requests | ✘ | ✘ |
Jokes and memes | ✘ | ✘ | |
Lost and found posts | ✘ | ✘ | |
News and awareness posts | ✘ | ✘ | |
Listings in search of, in need of or looking to buy | ✘ | ✘ | |
Surveys | ✘ | ✘ | |
Crowdfunding campaigns such as Give a Little, Pledgeme, Paetron etc | ✘ | ✘ | |
Promotion of streaming channels such as YouTube, Twitch etc | ✘ | ✘ | |
Blogs | ✘ | ✘ | |
Raffles or auctions | ✘ | ✘ | |
Third-party infringement Listings may not contain content that infringes upon or violates the intellectual property rights of any third party, including copyright or trademark. Read our Intellectual Property Policy or learn more about copyright law. | Unauthorised or pirated copies of copyrighted works, such as videos, films, TV shows and broadcasts, video games, CDs or other musical works, books etc. | ✘ | ✘ |
Counterfeits, knock-offs or replicas of branded goods, or posts offering goods that copy the trademark (name or logo) and/or distinctive features of another company's products and/or are likely to confuse consumers about the source, sponsorship or affiliation of those goods. | ✘ | ✘ | |
Tobacco, drugs, vaping and related paraphernalia Listings may not promote the buying or selling of tobacco products or tobacco paraphernalia. | Cigarettes, cigars and chewing tobacco | ✘ | ✘ |
E-cigarettes, vapes or tobacco devices | ✘ | ✘ | |
Tobacco pipes and paraphernalia | ✘ | ✘ | |
Bongs, shisha and hookah pipes | ✘ | ✘ | |
Weapons, ammunition and explosives Listings may not promote the buying, selling or use of weapons, ammunition and explosives. | Firearms and firearm parts | ✘ | ✘ |
Fireworks | ✘ | ✘ | |
Self defense products | ✓ | ✓ | |
Letter openers | ✓ | ✓ | |
Knives that are created for the intent of being a weapon | |||
Culinary knives or knives used as tools | ✓ | ✓ | |
Non-harming toy guns e.g spud shooters | ✓ | ✓ | |
Toy sling-shots | ✓ | ✓ | |
Novelty lighters | ✘ | ✘ | |
Laser pointers | ✘ | ✘ | |
Vehicles Listings may not promote the sale and purchase of vehicles. | Car dealerships | ✘ | ✘ |
Private and commercial vehicles for sale or lease | ✘ | ✘ | |
Ride-sharing apps | ✘ | ✓ | |
Financial and insurance institutes Listings may not promote financial and insurance services. | Banking services | ✘ | ✘ |
Insurance services such as business, car, home, pet, life or content insurance | ✘ | ✘ | |
Kiwisaver providers | ✘ | ✘ | |
Real estate | Business for sale including franchises | ✘ | ✘ |
Private and commercial real estate listings | ✘ | ✘ | |
Hot-desking or co-working spaces | ✘ | ✓ | |
Event or venues for hire | ✘ | ✘ | |
Real estate firms | ✘ | ✘ | |
Mortgage brokers | ✘ | ✘ | |
Drop shippers and distributors Listings may not be drop shipped or shipped from distributors. Dropshipping by our definition is ready to ship mass-produced products from factories overseas. | Products dispatched from overseas | ✘ | ✘ |
Products sold and shipped by distributors | ✘ | ✘ | |
Products promoted by ambassadors of the brand or affiliates | ✘ | ✘ | |
Spiritual products and services Listings may not promote the buying or selling of spiritual products and services. | Reiki services | ✘ | ✘ |
Tarot cards and readings | ✘ | ✘ | |
Psychic services | ✘ | ✘ | |
Raw crystals and crystal jewellery | ✓ | ✓ | |
Gyms, personal trainers and weight-loss programmes Listings may not promote the buying or selling of spiritual products and services. | Weight-loss challenges | ✘ | ✘ |
Personal trainers and training programmes | ✘ | ✘ | |
Gyms and gym subscriptions | ✘ | ✘ |
The sale of the following is restricted:
Policy | Example | Chooice.co.nz | Chooice Facebook Group |
Content using explicit images or offensive language Content that uses explicit images (e.g genitalia) or offensive language (e.g Cunt) require warnings and will be approved at our discretion. | The use of offensive terms such as "Bitch", "Cunt", "Fuck" or models of genitalia. | An R18 or Offensive Language Warning must be provided in the Description or Title | An R18 or Offensive Language Warning must be provided in the caption, as an image (in first place) and in the caption of every image. |
Infant and child services Listings that promote breast or bottle-feeding services must provide relevant certifications that prove they’re qualified to give such advice. | Bottle-feeding consultants, coaches, programmes or events | ✘ | Relevant qualifications must be provided |
Breast-feeding consultants, coaches, programmes or events | ✘ | Relevant qualifications must be provided | |
Infant and child sleep consultants or coaches | ✘ | Relevant qualifications must be provided | |
Infant and child behavioural consultants or coaches | ✘ | Relevant qualifications must be provided | |
Life, nutrition, and wellbeing Listings that fall under life, nutrition, and wellbeing must provide relevant certifications or qualifications. | Life coaches consultants, coaches, programmes or events | ✘ | Relevant qualifications must be provided |
Health/Nutrition consultants, coaches, programmes or events | ✘ | Relevant qualifications must be provided | |
Wellness/Wellbeing consultants, coaches, programmes or events | ✘ | Relevant qualifications must be provided | |
Career consultants, coaches, programmes or events | ✘ | Relevant qualifications must be provided | |
Greenstone (Pounamu) To list authentic New Zealand Greenstone (Pounamu), you must be a registered Greenstone carver or seller with Ngāi Tahu and all Greenstone products must come with a mark of authenticity. Visit the Ngāi Tahu Pounamu website for more information and to apply. | Authentic NZ Greenstone (Pounamu) jewellery, tools and products | Must be registered with Ngāi Tahu and products must come with a mark of authenticity | Must be registered with Ngāi Tahu and products must come with a mark of authenticity |
Items that appropriate another Culture Listings, including business names, may not appropriate another culture. This includes, but is not limited to, the use of Māori, Romani “Gypsy”, or Persian language or motifs. Read our Cultural Appropriation Policy and complete our Cultural Safety Form here. | The use of another language or reference to another culture in your business name | Cultural Safety Form must be completed | Cultural Safety Form must be completed |
The use of another language or reference to another culture in your product names | Cultural Safety Form must be completed | Cultural Safety Form must be completed | |
Items that Promote, Support or Glorify Hatred Listings may not promote hatred towards people or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation. This also includes items or content that promote or supports organisations or individuals with such views. | Racial slurs, derogatory terms, or items that are symbols of hatred and racism (Confederate flag, Gollies) | ✘ | ✘ |
Food All food listed on the site must be produced in a registered premises or under an approved food safety programme or registered risk management programme. It must also comply with food labelling and standards requirements. Visit the New Zealand Food Safety Authority website for further information or contact your local council. | Cakes and baking | Food registrations must be provided | Food registrations must be provided |
Gift boxes that include alcohol | ✘ | ✓ | |
Gift boxes that include pre-packaged food (e.g chips, biscuits) | ✓ | ✓ | |
Alcohol | ✘ | See Alcohol Policy | |
Meat or butchers | ✘ | Food registrations must be provided | |
Subscription meals or boxes | ✘ | Food registrations must be provided | |
“Just-add” kits | Food registrations must be provided | Food registrations must be provided | |
Items subject to product safety standards Listings may not promote unsafe products that don’t meet safety standards or certification. Read more about product safety standards. | Child sleeping devices or restraints | Must comply with all applicable product safety standards | Must comply with all applicable product safety standards |
Children's toys and play equipment including structures | Must comply with all applicable product safety standards | Must comply with all applicable product safety standards | |
Any products for children that present a choking hazard | Must comply with all applicable product safety standards | Must comply with all applicable product safety standards | |
Electrical items Listings may not promote unsafe electrical items. All electrical items listed must be safe. Some items require a supplier declaration of compliance (SDOC) before they can be sold; other items considered higher risk also require safety approval or certification. For more information on electrical items, visit the Energy Safety website and check out their guide to supplying safe electrical products. | Electrical items with NZ plugs | ✓ | ✓ |
Electrical items with foreign plugs | ✘ | ✘ | |
Plants Listings may not promote the sale or buying of plants that are on The National Pest Plant Accord, which can be found at Protect New Zealand. | Succulents | ✓ | ✓ |
Terrariums | ✓ | ✓ | |
Indoor plants | ✓ | ✓ | |
Fruits and vegetable seeds and plants | ✓ | ✓ | |
Native trees | ✓ | ✓ |