Chooice does not have a universal return and refund policy as each seller on our platform sets their own policies. We recommend checking the seller's policy before making a purchase to ensure you are comfortable with their terms. In the event that you have an issue with a product or an order, we encourage you to first contact the seller directly to resolve the issue. If you are unable to come to a resolution with the seller, please contact our support team at support@chooice.co.nz for assistance.